Satisfaction Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task within 24-hours or we'll apply a credit into your account towards our next visit.  Please contact the office as soon as possible during our normal business hours.

Payments & Refunds
Payments
Payments are due in full upon completion of service.  One-time cleanings require a credit card payment. For your convenience, we gladly accept the following forms of payment: MasterCard/Visa, cash or check.

Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with Maid It!. Although possible but not likely, for that reason we offer a Guarantee on our services in case a task was not completed to your satisfaction or was simply missed during our visit.  You can simply contact the office and we will return to your home and re-do the area or task or we will apply a credit towards our next visit to your home. There are no refunds for gift certificate purchases.

Appointment Arrival Time Windows
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 90 minutes, such as between 9am – 10:30am or 10am – 11:30am.  Many things can affect our schedules, such as cancellations, lockouts etc.  If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival. Using a ShurLok® lockbox is the most efficient way to access to your home.  Please call us for more information.

Lifting
Our employees are very important to us, and we are determined to keep them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our maids in danger of back injury or could even damage something in your home. If you would like us to clean behind appliances like a refrigerator, oven or furniture such as a sofa, please move it prior to the cleaning visit to allow access to the area.

Tipping
Although it's not necessary to tip our employees it is encouraged, and of course the best way to say job well done! You may include your tips with your payment and we will pass them along to the maid/s. 

Lock Outs
A $40 fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover expenses we incur for lost travel time and fuel. 

Late Cancellations
Any appointment cancelled less than 24 hours prior to the scheduled appointment time will be subject to a $20 cancellation fee.

Returned Check Fee
A $25 fee will be assessed for all cancelled or returned checks.

Collections Fee
A $25 fee will be assessed for all monies owed that must go to our collections office.

Credit Card Fee
All credit card payments will be charged a 3% service charge. 

Any questions or concerns please contact us at 813-473-3975 or via email at info@mymaidit.com